Qs8 Privacy Policy – Member Personal Data Protection

1. Introduction

Welcome to the qs8 Privacy Policy page. This document is part of our commitment to operating transparently and responsibly in managing the personal information of our members across Malaysia.

When you register as a qs8 member, make a deposit, use platform services, or simply browse our website, you share certain personal information with us. This Privacy Policy clearly explains what that information is, why we need it, how it is used, and how it is protected.

We encourage you to read this document carefully. If anything is unclear or you have any questions, our customer support team is available to assist you at any time.

2. Information We Collect

Qs8 collects your personal information through several means when you use our platform. The types of data collected include:

Data Category	Data Examples	Primary Purpose
Personal Identity	Full name, date of birth, gender, identity card number	Identity verification (KYC) and legal compliance
Contact Information	Email address, phone number, residential address	Account communications and customer support
Financial Data	Bank account details, payment methods, transaction history	Deposit and withdrawal processing
Technical Data	IP address, device type, web browser, operating system	Account security and platform enhancements
Gaming Data	Wagering history, favourite games, session duration	Personalize your experience and support responsible wagering

3. How We Use Your Data

The information we collect is used solely for legitimate purposes directly related to the operation of the qs8 platform. Below are the primary ways we use your personal data:

• To process account registration and verify your identity through a secure KYC process.
• To process deposit and withdrawal transactions quickly and securely using your chosen payment method.
• To send important account notifications, the latest promotions, and platform updates via email or in-app notifications.
• To detect and prevent fraud, money laundering, and suspicious activities that could compromise your account security.
• To provide better customer support based on your interaction history with the platform.
• To comply with applicable legal obligations and regulations governing online platform operations.
• To analyze platform usage patterns for the purpose of improving the overall user experience.

4. Information Sharing

Qs8 maintains a strict policy on sharing members' personal data. Your information will not be shared, sold, or transferred to third parties without your consent, except in the following circumstances:

• Payment Providers: Transaction information is shared with trusted payment service providers to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: qs8 may be required to disclose certain information to the relevant authorities if mandated by law or court order.
• Fraud Prevention: In cases involving suspected fraud or money laundering, relevant information may be shared with law enforcement agencies.
• Technical Service Providers: Some platform features are supported by selected third-party technology providers, who are only granted limited access to the data required for their specific tasks.

In all data-sharing instances, qs8 ensures that recipients are bound by data protection obligations equivalent to or stricter than our own standards.

5. Data Security

Protecting your personal data is among qs8's highest priorities. We continuously invest in security infrastructure to keep your information safe from both external and internal threats.

• All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same technology used by world-class financial institutions.
• Data stored in our databases is also encrypted using multi-layered encryption methods that comply with international security standards.
• Internal access to members' personal data is restricted solely to staff who require it to perform their duties.
• Our security monitoring system operates 24 hours a day, 7 days a week to detect and respond to any suspicious activity.
• Regular security audits are conducted by independent third parties to ensure our systems continuously meet the latest standards.

6. Cookies & Tracking Technologies

Qs8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: To help us understand how members use the platform so we can make continuous improvements.
• Functional Cookies: To save your preferences such as language, display theme, and other settings for a more personalized experience.
• Analytics Cookies: Used to analyze website traffic and usage patterns in aggregate, anonymized form for service improvement purposes.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the qs8 platform.

7. Data Retention & Deletion

Qs8 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.

• Active account data is retained for the duration your account remains active and for at least 5 years after closure, for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with applicable financial legislation.
• Session data and technical logs are retained for 90 days before being automatically deleted.
• Once the retention period expires, your data will be securely deleted or anonymized so that it can no longer be linked back to your identity.

If you wish to request early account deletion, please contact our customer support team. Deletion requests will be processed in accordance with applicable legal requirements.

8. Your Rights as a Member

As a qs8 member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary obstacles:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
• Right to Object: You have the right to object to the processing of your data for specific purposes, including direct marketing.
• Right to Data Portability: You may request that your data be transferred in a machine-readable format for your own use.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days. For privacy-related FAQs, visit our FAQ page.

9. Changes to the Privacy Policy

Qs8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. The date of the latest amendment will always be displayed at the top of this document.

Should any significant changes be made to this policy, we will notify you via your registered email or through a prominent notice on the platform. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information. For more details on your rights, please refer to Terms and Conditions page.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to contact us directly. Our data protection team is ready to provide transparent and thorough responses.

You can reach us via the live chat within the qs8 platform, available 24/7, or by emailing our support team at [email protected]. For frequently asked questions, visit the FAQ may already have the answer you are looking for.